Cookie Policy
This policy explains which cookies and local storage technologies are used on this website, what they are for and how you can accept, refuse or change your decision at any time.
Last updated: August 22, 2026
1. What are cookies and local storage
Cookies are small text files stored by the browser. Local storage is a similar mechanism, also stored on your device, that allows preferences to be remembered between visits.
On this website we mainly use first-party local storage, which means the information stays on your device and is not shared with third parties.
2. Categories used
- Strictly necessary: ensure operation, security, session handling and form submission. They are always active because without them the site does not work.
- Preferences: remember choices such as the selected language.
- Analytics: aggregated usage statistics. They only work with your consent.
- Marketing: campaign measurement and remarketing. They only work with your consent and when an active campaign exists.
3. Consent and optional scripts
No analytics or marketing technology is loaded before you give consent. Until you choose, consent signals are set to refused by default.
Refusing is as easy as accepting. The panel presents the Accept, Refuse optional and Customise options with equal prominence.
4. Current situation
At present no analytics or advertising tool is active on this website. When one is activated, it becomes subject to your consent and this policy is updated with the relevant details.
5. What is stored on your device
The table below indicates what this website may store. The names correspond to what is actually used in the application.
| Name | Category | Purpose | Duration | Party |
|---|---|---|---|---|
| wc.consent | Necessary | Stores your decision on optional cookies. | Until deleted or changed | First party |
| wc.lang | Preferences | Remembers the language chosen on your first visit. | Until deleted | First party |
| wc_attr_first, wc_attr_last | Necessary | Records the source of the contact request so the team knows which campaign or link to respond to. | Until deleted | First party |
| sb-*-auth-token | Necessary | Keeps the session active in the client portal and internal area. | Session duration and its renewal | First party |
No analytics or advertising cookies are used while none of these tools is configured and authorised.
6. Third parties
During a payment, an external payment provider is used. That provider may set its own cookies on the payment pages it hosts, necessary for security and fraud prevention, in accordance with its own policy.
If you open a support conversation through an external messaging application, the terms and technologies of that application apply.
7. Changing or withdrawing consent
You can reopen the preferences panel at any time through the Cookie settings link, present in the footer of every page, or through the button below.
When you withdraw consent, optional signals are immediately set to refused and no optional script is loaded again.
8. Browser controls
You can also block or delete cookies and local storage in your browser settings. If you delete the record of your choice, the consent panel is shown again on your next visit.
Blocking strictly necessary technologies may prevent forms, the client portal and payments from working correctly.
9. Contacts
For questions about this policy, please use the contact details indicated at the bottom of this page. The processing of personal data is described in the Privacy Policy.
Company identification
WebCastelo
The company's registration details are published here from WebCastelo's business configuration. For formal requests, please use the contact details indicated below.
For any question about this document you can contact us by email or telephone.